Self-Service Password Resets with Core Password

Core Password and Secure Reset

Simple, secure self-service password resets to automate password management and reduce access risks
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Ineffective or manual password management is a significant burden to organizations, resulting in increased costs and security risks across the business. Companies that use a strong self-service password management solution, automate self-service password resets, and enforce stronger password policies can significantly reduce reliance on IT resources and decrease potential access risks. 

That’s why Core Security provides a complete, integrated solution for automated password management. Core Password and Secure Reset work together to provide a convenient and secure password reset solution for your organization. 

Core Password


Core Password is the industry-leading solution for secure self-service password management. With multiple access options, robust service desk integration, and the ability to enforce consistent password policies for any system, application, or web portal, Core Password offers leading self-service password reset capabilities. 

Core Security provides hundreds of enterprise connectors for most leading operating and network systems, platforms, middleware, and applications. This ensures that password policies are consistently enforced. Core Security also offers a Rapid Development Kit that enables you to quickly develop your own connectors for platforms or applications. 

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KEY BENEFITS

  • Automate end user self-service and simultaneous password resets
  • Enforce strong password policies and reduce potential access risks 
  • Integrate with existing infrastructure, including robust service desk integration 
  • Increase operational efficiencies and reduce helpdesk burden 
  • Create a searchable audit trail of all password reset interactions

KEY FEATURES OF CORE PASSWORD



Critical Self-Service Functionality

Enable users to address common issues independently, including password resets, account unlocking, self-enrollment, profile updates, and more.

Reduce Costs and 
Increase Efficiency

Achieve rapid ROI by drastically reducing helpdesk calls, enabling IT resources to focus on more strategic initiatives.

Device Agnostic


Leverage multiple user interface options for password resets, including desktops, laptops, and mobile devices.

Integrated Identity Governance Solution

Automated password management fully integrated alongside other leading-edge identity governance solutions.

Secure Reset


Passwords alone are no longer sufficient for protecting access to your business-critical data and applications. Secure Reset enables organizations to quickly and easily deploy multi-factor authentication through a full suite of out-of-band channels, including mobile app, SMS/text messaging, and telephone DTMF and voice biometrics. With Secure Reset authentication, individuals can combine a username and password with items they always carry with them—their mobile phone or their voice. 

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Convenient Mobile Authentication

With our mobile app, users can authenticate via login to their smartphones and through push notifications.

Streamlined SMS/Text Messaging

Receive one-time use passcodes on your phone by text message and authenticate by typing them into your secondary login prompt.

Prefer Telephone? No problem.

Easily authenticate through keypad (DTMF), challenge and response, and/or voice biometrics. Interactive voice response provides a traditional keypad reset option, where users can dial a touch tone phone and answer numeric questions on the keypad to authenticate. If voice biometrics is the chosen authentication method, then the unique voiceprint of the caller is used to verify identity.

Start Calculating Your Savings

Want to know how much your organization could potentially save by implementing a self-service password reset solution? Check out how reducing helpdesk calls by offering a self-service option can save your company big. Here we use default values as an industry average, but the output becomes more meaningful if you input your own values. 

Organizations today using a self-service password solution: 

  • Reduce helpdesk call volume on average by 30 to 60 percent
  • Enable users to unlock their own accounts 
  • Permit self-enrollment of devices and tokens 
  • Empower users to add their own information, like telephone numbers, email addresses, and more 
  • Reduce user friction and increase overall productivity 


Enter your values now to see how you can benefit by leveraging a self-service password reset solution.

Step 1. Calculate Number of Help Desk Calls


  • (Editable Field)

  • (Editable Field: META Group estimates 1.75 call/month or 21/year, per user)
  • Step 2. Calculate Number of Password Reset Calls


  • (Editable Field: Gartner estimates 20-50% of all calls are for password resets)

    (Editable field: Gartner estimates that 20-50% of all calls are for password resets)

  • Step 3. Estimated Cost Per Password Reset Call


  • (Editable Field: Cost estimates typically fall between $15-$70 per call)
  • Annual Password Reset Call Cost Savings:

Password Reset Solution Success Story


A leading U.S. telecommunications company, with more than 25 million customers and 80,000 employees, received thousands of password reset calls each month to its IT helpdesk. As a result, live agents were not able to service users in a timely manner, and were unable to complete other important tasks. The company estimated that each password reset call cost approximately $25 in lost productivity for both the caller and the helpdesk agent. Just eight weeks after implementing the Core Security Password Reset solution, the system had automated 95 percent of all password reset calls. Based on the company’s own cost figures, the organization is now saving approximately $90,000 per month and has enrolled nearly every employee into the system.

Get Custom Pricing for Core Password and Secure Reset

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Find out how the leading self-service password solution can reduce costs, improve efficiencies, and decrease access risks. Schedule a live demo and request custom pricing for your organization today.
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