Self-Service Password Resets with Core Password

Self-service password reset to reduce the cost of helpdesk tickets.
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Core Password

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Core Password offers self-service password reset capabilities for the enterprise and enables your users to use a single password to access multiple systems. 

Core Security offers hundreds of enterprise connectors for most leading operating and network systems, platforms, middleware, and applications. This ensures that password policies are consistently enforced while using the native format for each target system. A Rapid Development Kit (RDK) is available, so you can quickly develop your own connectors for platforms or applications not currently supported.


Benefits of User Self-Service

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Now more than ever, users demand immediacy. Waiting for the help desk not only ties-up valuable staff with menial tasks, it frustrates the users who have to sit idle until someone can address their issue. 

  • Reduce help desk call volume 30-60% with use of self-service tools. 
  • Allows users to reset passwords without involving the help desk. 
  • Enables users to unlock their own accounts. 
  • Permits self-enrollment of devices and tokens. 
  • Enables users to add their own information like telephone numbers, e-mail addresses, and more. 
  • Reduces user friction, increasing overall productivity.

Features

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Critical self-service functionality wrench

Critical Self-Service Functionality

Enables users to address common issues all by themselves – password resets, account unlocking, self-enrollment (device and tokens), profile updates and more.
Reduce costs, increased efficiency

Reduce Costs,
Increase Efficiency

Rapid ROI through reduced helpdesk calls, Increased efficiency by freeing employees for valuable calls.
Device agnostic

Device Agnostic

Multiple user interface options for password reset from desktops to mobile devices.



Integrated component of identity solution

Integrated Component of Identity Solution

Core Security offers user self-service as a fully integrated offering alongside other solutions.

Calculate Your Savings

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This simple calculator is meant to provide a high-level overview of potential savings your organization can gain from implementing a self-service password reset solution. We use default values as an industry average, but the output becomes much more meaningful if you input your own values. 

These calculations focus on reducing help desk calls by offering a self-service option. A self-service password reset solution saves both help desk labor and user productivity. 

Enter some of your own values in the form to get an understanding of how your organization can benefit from a self-service password reset solution! 


Step 1. Calculate Number of Help Desk Calls


  • (Editable Field)

  • (Editable Field: META Group estimates 1.75 call/month or 21/year, per user)
  • Step 2. Calculate Number of Password Reset Calls


  • (Editable Field: Gartner estimates 20-50% of all calls are for password resets)

    (Editable field: Gartner estimates that 20-50% of all calls are for password resets)

  • Step 3. Estimated Cost Per Password Reset Call


  • (Editable Field: Cost estimates typically fall between $15-$70 per call)
  • Annual Password Reset Call Cost Savings:

Get Custom Pricing for Core Password

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Core Password offers self-service password reset capabilities for the enterprise and enables your users to use a single password to access multiple systems.
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