Use Multifactor Authentication in Your Secure Password Reset

Add another layer of security to your self-service password management authentication process with our standard MFA integration

The Problem with Security Questions

Whether it’s an IT admin helping an employee gain access to their accounts or an employee attempting to change their password, authentication is required to prove that the person attempting to perform that action is indeed who they say they are. In the past, many teams have felt comfortable relying solely on the use of security questions to carry out that authentication. However, this approach has its shortcomings:

  • Someone that knows a great deal about an employee could easily answer these questions
  • Answers to the same questions that might have been used elsewhere could be compromised

How to Strengthen Your Authentication Process

Adding another layer of security would easily remedy these concerns.  You are likely already leveraging multifactor authentication (“MFA”) for application access – now you can leverage that same security level for your self-service password management processes.  If you feel that your organization is being left vulnerable by the exclusive use of security questions for password self-service – don’t worry. Core Password offers a standard MFA integration, including a new connector for Duo Security so that, after answering a series of security questions, users will be prompted to verify their identity using Duo – typically in the form of a push notification sent to their mobile device.

Core Password is our secure self-service password management solution. It offers multiple access options, robust service desk integration, the ability to enforce consistent password policies for any system, application, or web portal, and the ability to connect with a wide variety of MFA solutions like Duo.

The Duo connector is offered as an add-on to your Core Password subscription. This connector can apply to either the user interface, the help desk interface, or both. Have more questions about how multifactor authentication connectors work and how they can help your organization? Contact us today!

How MFA Works in Core Password

Interested in what that process would look like inside Core Password? Check out these three simple steps below:

1. After answering security questions, users will be prompted to send a Duo push notification to their mobile device. This notification will take the form of a unique one-time passcode or a simple accept or decline message.

core password mfa step 1









2. The user will receive this push notification from the duo app on their mobile device and select accept or decline – unless they are prompted to enter a unique code instead.

duo push notification

3. The user enters the unique, one-time code. From there, they can reset their password.

core password mfa step 3

Check out other resources on our website to learn more about Core Password, including its MFA and voice biometrics authentication or its ability to manage passwords for your cloud-based or on premise infrastructure and applications!


Still have questions?

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You've read about Core Password's integration with multifactor authenticators and seen how the connector works within the solution. But if you still have questions about how the connectors work, how you can acquire one, or if you're a new customer interested in Core Password, feel free to contact us!

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